Reschedule, Cancellation, No Show Policy
When you commit to scheduling an appointment for a service, that time is specifically allocated for you. We do understand that appointment adjustments are necessary from time to time, however, Newman & Company respectfully requests at least a 48 business hour notice for appointment adjustments. Please understand that when an appointment is forgotten, rescheduled or cancelled without giving adequate notice, not only do we lose the opportunity to schedule another client for that time, but clients on our waiting list also miss the opportunity to receive the services they desire. Due to these circumstances, Newman & Company Lash and Brow Studio will require all clients to have a credit card on file in order to secure appointments. In the event that we do not receive the requested notice for appointment adjustments, the following fees will be billed to the credit card you have on file:
- Notice received less than 48 business hours prior to your scheduled appointment time with a resulting rescheduled appointment will incur a charge of 50% of the scheduled service price.
- Failure to show up to a scheduled appointment or cancellation within 48 business hours of your scheduled appointment will incur a charge of the full price of the scheduled service.
Please note – We do bill accordingly, no exceptions!
Microblading & Permanent Cosmetics services are 2-step services. Microblading and Permanent Cosmetics pricing includes perfecting/touch up session. We allot an 8 week window (from initial session date) to complete the following Touch Up session. We will schedule this appointment before you leave your initial session to ensure this policy is met. If a Touch Up appointment is missed, rescheduled or falls outside of the 8 week window for any reason, a fee of $150 will be assessed in order to reschedule the Touch Up appointment. Touch Ups falling outside of 12 weeks from initial session will be priced as an Annual Touch Up service.
Consultation is preferred prior to scheduling Microblading & Permanent Cosmetics services. If you opt not to consult prior to scheduling an appointment and we are unable to complete your service for any reason(s) including, but not limited to:
- Prior work on treatment area(s)
- Medical history
- Breast feeding
- Inability to follow pre-appointment instruction(s)
You will still be responsible for the full cost of the scheduled service.
Annual Touch-Up Services are priced based on the amount of time required to complete the service. Annual Touch-Ups on microblading and permanent cosmetics performed by an outside artist require a full priced microblading/permanent cosmetics session. Newman & Company does not touch-up or correct outside work at touch-up pricing.
Microblading and Permanent Cosmetics appointments require a deposit, due at time of scheduling. Deposits are non-refundable, regardless of how far in advance you schedule your appointment. Remaining balance is due at time of service. We do not offer refunds on services rendered.
If you have additional questions, please the studio. (830)620-8444